This Privacy Policy explains how personal information is processed when you visit a KAEL AI website, create an account, use an application or contact us. Additional notices may apply to a specific service or region.
Personal information means information that identifies, relates to or can reasonably be linked with a person. Anonymous or aggregated information that cannot reasonably identify a person is not personal information.
The entity responsible for processing will be identified in the relevant onboarding or service materials where required by applicable law.
We may collect account details such as email address, language, region, invite relationship, authentication records and account-security settings.
We process service records such as balances, orders, deposits, withdrawals, wallet addresses, transaction hashes, rewards, vouchers, contribution EXP, campaign participation and support enquiries.
We may collect technical information such as IP address, device and browser data, session identifiers, timestamps, diagnostics, security events and approximate location derived from network information.
Information may come directly from you, from your use of the service, from an inviter or campaign link, and from service providers such as wallet gateways, blockchain networks and security systems.
Where identity or compliance checks become available, additional information will be collected only with an appropriate notice and lawful basis.
We use information to register and authenticate users, provide requested features, process transactions, calculate product and reward status, answer enquiries and maintain account history.
We also use information to secure the platform, prevent fraud and abuse, investigate incidents, comply with legal obligations, enforce terms and improve product reliability and accessibility.
Depending on your location, processing may be based on performance of a contract, compliance with law, legitimate interests such as security and service improvement, or your consent.
Where consent is required, you may withdraw it through the available settings or contact channel. Withdrawal does not affect processing that was lawful before it was withdrawn.
We use essential cookies or browser storage for sessions, language preference, security and basic functionality. Optional analytics or marketing technologies will be described and controlled where required.
Disabling essential storage may prevent sign-in or other core features from working correctly.
We may share information with infrastructure, wallet, communications, security, analytics and professional service providers that need it to perform services for us.
We may also disclose information where required by law, to protect users or the service, in connection with a corporate transaction, or with your direction or consent. We do not sell personal information as a standalone data-broker business.
Blockchain addresses, transaction hashes, amounts and timestamps recorded on a public network may be visible permanently and cannot be deleted or altered by KAEL AI.
Avoid including personal information in transaction memo fields or other public blockchain data.
Services and providers may process information in countries different from your own. Where required, we use contractual or other safeguards for international transfers.
We retain information for as long as needed to provide the service, secure accounts, meet legal and accounting obligations, resolve disputes and enforce agreements. Retention periods vary by record type and applicable requirements.
We use administrative, technical and organizational safeguards designed for the sensitivity of the information, including access controls, transport encryption, monitoring and audit records.
No internet or storage system is completely secure. You should use a unique password, protect verification codes and notify official support if you suspect unauthorized access.
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent or complain to a regulator.
We may need to verify your identity before responding. Some information may be retained where required for security, legal compliance or the establishment and defense of claims.
The service is not directed to children who are below the minimum legal age for the relevant service. If you believe a child has provided information improperly, contact us.
We may update this policy and will revise the effective date when changes are published. Privacy requests may be submitted through the official KAEL AI contact form or support channel.
